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Policies

Privacy Policy 

At IMPACT we are committed to protecting your privacy. We may be contacted with any questions at P.O. Box 78956, Charlotte, NC 28271 or phone us at (704) 846-1226. You can also reach us by email.

Personal Information 
Our Web site does not collect personal information about individuals except when knowingly provided by such individuals (or as otherwise detailed below). Any personal information (e.g., name, e-mail address, etc.) provided by such individuals may be used in connection with IMPACT, the ImpactApologetics Web site and for such other purposes as may be indicated at the point of collection.

You should be aware that when you voluntarily disclose personal information (e.g. name, e-mail address, etc.) on the ImpactApologetics Web site such information can be collected and may result in unsolicited messages from Impact. (We try to always respect the wishes of those who do not wish to be contacted.) We do not sell, trade, or rent your personal information.

KIDS: Please be sure to ask your parents for permission before sending any information about yourself over the internet.

Cookies 
Impactapologetics.com utilizes a browser cookie to track shopping cart items, but the cookie does not collect any personal information. If you choose to pay online, the shopping cart will send you to the Checkout area for payment processing. If you pay using PayPal, PayPal also utilizes cookies, but those are generated by PayPal and not by ImpactApologetics.com.


User Agreement

This Agreement sets forth the terms and conditions which apply to your use of the ImpactApologetics Web site and any other product offered for sale by IMPACT through the ImpactApologetics Web site.

General
IMPACT shall have the right at any time to change or discontinue any aspect or feature of the ImpactApologetics Web site.

Guest Conduct
The ImpactApologetics Web site shall be used for lawful purposes only.

The ImpactApologetics Web site contains copyrighted material, and the entire content of the Web site is copyrighted as a collective work under the United States copyright laws. No Guest may modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content of the Web site, in whole or in part. Except as otherwise expressly permitted under copyright law, no copying, redistribution, publication or commercial exploitation of downloaded material from the Web site will be permitted without the express written permission of IMPACT and any other copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark, legend or copyright notice shall be made. Each guest acknowledges that he or she does not acquire any ownership rights by downloading copyrighted material.

Third Party Content
The ImpactApologetics Web site contains content supplied by parties other than IMPACT. Any opinions, advice, statements, Web sites, offers, or other information or content expressed or made available by such third parties, including information providers and Guests, are those of the respective author(s) or distributor(s) and not of IMPACT. Neither IMPACT nor any third party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose.

Disclaimer
EACH GUEST EXPRESSLY AGREES THAT USE OF THE IMPACTAPOLOGETICS WEB SITE IS AT HIS OR HER SOLE RISK.

THE WEB SITE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND.


Ordering

Ordering at ImpactApologetics.com is easy! If you are encountering any problems with the site, please contact us at (704) 846-1226 or by email.

Minimum Order
No minimum order.

Ordering by Phone, Fax, or with Checks or Money Orders
Don't feel comfortable ordering products online? No problem! You can order most of the products you find online at IMPACT by calling us at (704) 846-1226. (Before calling, please note the Product Number(s) and titles for ease of ordering.)

Mail Orders
To order by regular mail, please send check or money order along with your Shipping Address, Product Number(s), Product Title(s) and quantity to:

Impact 
P.O. Box 78956
Charlotte, NC 28271

Cancelling Orders
If you have completed an order and wish to change your shipping or billing information, or change or cancel the order, please call us at (704) 846-1226 as soon as possible. If the order has been processed, we will not be able to make changes.  However, since IMPACT offers a 30-Day Satisfaction Guarantee, you can return any unwanted items along with your original receipt to us and receive a complete refund of the purchase price. Shipping will be at your expense.

Sales Tax
As per current North Carolina law, sales tax is charged on shipments to addresses in North Carolina.   


Price Guarantee
We strive to ensure accuracy of all information displayed on our site. It is rare, but there have been instances where we have displayed an incorrect price. In these cases, we must reserve the right not to honor these mistakes.


Downloadable/digital products

Downloadable files will only be available for download for 4 days. Please make sure you download them prior to 96 hours (4 days) after the original purchase.



Payment

We accept checks and money orders, Visa, MasterCard, Discover, and check cards (as long as they are connected with one of the major credit card companies listed above.)

Credit Cards 
All credit card orders are processed through a credit card directly or through PayPal. If you use Paypal you are not required to have or open a PayPal account. You can safely enter your entire credit card number via PayPal's secure server, which encrypts all submitted information. 

If you're paying with a Check Card enter it as if it was a regular credit card.

APO/FPO Address Guidelines.
You will not be charged for any items at this point. We will calculate the actual shipping cost and contact you by email (or phone if you provide that info) to confirm and complete the order. Or simply call us at (704) 846-1226 with your request.

How are packages shipped? 
IMPACT uses the U.S. Postal Service to ship packages. No delivery time is guaranteed. If you need expedited shipping or have a deadline by which the package must arrive, please contact us by phone at (704) 846-1226.


What about items sent to undeliverable destinations?
IMPACT is not responsible for shipping charges incurred when the recipient is for any reason unable to accept items shipped. It is the responsibility of the guest initiating the order to ensure that the shipping address provided is a current, working address.

Can I send products to a jail or correctional facility?
Please contact the institute directly and confirm their policies specific to receiving product for inmates/prisoners. Each institution has unique internal policies and we cannot take responsibility for shipment methods or products that violate these standards.

 


Returns

What is your Satisfaction Guarantee?
IMPACT offers a 30-day money back guarantee of the purchase price on most products.

Returned merchandise must be in its original condition and include all packaged accessories.

No refunds may be made on any opened software. Defective products may be exchanged for the same product within 30 days of purchase.

Seasonal clearance items are non-returnable.

How/where do I return an item?
For items purchased from IMPACT our return policy is fast and easy! Simply include a copy of your original invoice (or include a note providing you name, address, daytime phone number, when and where you purchased the item), reason for return and action requested (refund, replacement or exchange).

Re-package the product and send the package by trackable delivery to:

Impact
P.O. Box 78956
Charlotte, NC 28271

We are happy to refund the cost of the product. We are unable to refund original shipping or return postage charges unless the return is due to our error. We accept returns within 30 days of original purchase.

Refunds or additional charges caused by exchange will be processed to the original credit card used for purchase.



See Shipping Policy Here




If you have any questions or need further information, please call (704) 846-1226.